9/14/2023 0 Comments Wooden kitchen playsetUnfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return questions at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The buyer that is returning the product due to a change of mind will have to bear the full shipping cost. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please contact our team using the contact form if you are shipping outside of Singapore For purchases below $80.00, customers may choose to use appointed courier services charges as low as SGD$9.90. We may at our discretion use a third party delivery contractor to make delivery. Easyparcel is our appointed 3rd Party Delivery Partner. There will be a $10 charge for rescheduling of delivery due to no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods. There will be a delivery charge varying from $3.40 to $10 for purchases less than $80.00 depending on the weight & dimensions of parcels. We will not be liable to you for failure to deliver due to causes beyond our control.ĭeliveries will be made on Mondays to Sundays 10 am to 10 pm. We will endeavour to make delivery within five (5) working days of our email informing you that we have accepted your order but the time of delivery is not the essence of the agreement. Delivery will be at the address in Singapore you have stated in your order. Self-collection time will be based on the outlet opening hours.ĭeliveries will be made only within Singapore. An email will be sent once the goods are ready for collection at the selected outlet during check-out.
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